VoIP is the layer that allows a voice to be converted to information and sent across the internet. Session Initiation Protocol (SIP) was one of the first protocols that was created to allow voice calls over the internet on VoIP. If you’re the technical type and want to know the bits and wires that power a softphone, most systems run on VoIP and use a few protocols to make their connections. Since a call can be placed at the same available contact information, clients can reach out to their key contacts whenever needed or contact team members even if they are on the move. You can be at an airport lounge or at your home office and still have a call forwarded to you allowing you to work on the go. If you have staff that travels, works from home or works from remote locations, the ability to take your work phone with you is a powerful advantage. Softphone can be a tool to empower your mobile workforce, as it allows you to take your workplace with you wherever you go. If there’s an important client call you’re waiting for, you won’t be stuck at your desk waiting on your phone to ring.
You can stay in touch while in a meeting and know what calls and messages are coming through with a quick glance to your smartphone.
This flexibility means that you can work from home or while travelling with all the powerful tools you have at your desktop. For instance, you want your morning calls at your desk computer but during afternoon or over lunch, calls can come directly to your smartphone. You can run a softphone on your desktop, smartphone and tablet and can enable setup rules that ring your desktop or your smartphone as per your schedule. One of the core advantages of a softphone is portability. You can also access a shared contact directory, keeping your personal contacts personal, but can share your corporate directory right in your softphone. It also comes with powerful new additions like presence, transferring calls to a colleague who might be in a different city or at home and notifications about incoming calls with rich information about the caller. Instead of struggling to remember which button on your phone disconnects a call or transfers a call, you can use a drag and drop interface on your laptop to connect your customer to an associate, put a call on hold, or direct a call to voicemail when you’re occupied.Ī softphone not only mimics the features of a desk phone, but it also brings a wealth of additional functionality, with the features you’re familiar with – transferring calls, hold, multiple lines and voicemail.
#Add softphone to jabra direct software
All of the features of the phone are written into the software providing a friendly and intuitive experience while making a call. The technology behind the software is VOIP (Voice Over Internet Protocol) – which is the technology that allows you to make voice calls over the internet.
As long as you have a microphone and speaker, you will be able to connect from wherever you are.Ī softphone uses software to mimic the functionality of a desk phone on your screen. Most softphones can also run from a web browser.
#Add softphone to jabra direct windows
You can get softphone software that runs on Macs, Windows devices, Linux devices, desktops, laptops, tablets, smartphones and more. A softphone runs on most devices and platforms.
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